Frequently Asked Questions
Everything you need to know about shopping with Ivy City Co.
What is the Ivy City Co return policy?
We offer returns and exchanges within 30 days of your order delivery. Items must be in original condition, unworn, and with tags still attached to be eligible for a refund.
How do I determine my correct size?
Since we specialize in inclusive sizing, we recommend checking the specific size chart located on each product page. Our 'True to Size' indicator helps you decide if you should size up or down based on customer feedback.
Do you offer international shipping?
Yes, we ship our dresses worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
When will my pre-order item ship?
Pre-order items have an estimated shipping date listed on the product page. If your order contains both in-stock and pre-order items, the entire order will ship together once the pre-order item is available.
Can I modify or cancel my order after it is placed?
We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order has entered our fulfillment system.
How should I care for my Ivy City Co dresses?
To maintain the quality of our delicate fabrics and intricate embroidery, we generally recommend hand washing in cold water and laying flat to dry, or professional dry cleaning for best results.